Queen Edith's Community Forum

Happy To Help: How to ask for help from our volunteers

The Queen Edith’s Community Forum, in association with the parish churches of St John’s and St James, now has a team of volunteers across the area who can help with collecting prescriptions, getting shopping, walking your dog, posting mail, providing IT advice or even just calling on the phone for a friendly chat.

If you need some help, call us and leave a message:

01223 641 012

Please do not use this line for emergencies, for medical advice or information, or for support services provided by our local councils.

This service is aimed at residents of the Queen Edith’s area of Cambridge (broadly the area anywhere south of Cherry Hinton Road). If you require help in other areas, please try the equivalent schemes there:
Cherry Hinton • Coleridge (the area north of Queen Edith’s) • Trumpington

‘Happy To Help’ with prescription collections: an update

As the summer draws to a close, we expect to see an increase in requests from isolating residents for the Happy to Help volunteers to pick-up prescriptions from local pharmacies. In order to help with these requests as efficiently as possible, we thought it might be useful to review what we can and cannot do.

Please note that we try to respond to requests within 24 hours but we are not an emergency service. You may be able to find a friend or neighbour to help if you are shielding or otherwise find it difficult to pick up your prescriptions yourself.

Most local pharmacies try to deliver urgent medications, such as antibiotics, when capacity permits, but that they are increasingly busy with extra demand and also staff shortages caused by the pandemic and this is not always possible. For most repeat prescriptions, you should normally allow four or five working days (not including Saturday or Sunday) from requesting a prescription to it being available for pickup. This allows 48 working hours for a surgery to process a request, plus one or two days to fill the request once it arrives at the pharmacy assuming all the medications are available. Boots have a £5.00 delivery charge, and request up to 7 working days’ notice, but it’s likely that the Cherry Hinton Road branch will be taken over by an independent pharmacy sometime in November so this may change.


We are also happy to accept new volunteers to service requests that we receive!

Please publicise our service by downloading our print-at-home leaflets or A4 posters or A3 (2 x A4) posters and distributing them locally.

Also available as part of the “Happy To Help” initiative

The Queen Edith’s Community Food Hub
The free weekly news email from Queen Edith’s magazine